Tech Support
Judgment-free tech support delivered with patience and plain language. We're here to help with any device or question—work with us in person or remotely.
Who These Services Help
Tech-Anxious Learners
Anyone who wants patient coaching to feel safe online. We guide you step-by-step without judgment, whether you're learning to use a new smartphone, setting up email, or navigating social media safely.
Families Seeking Digital Literacy
Households looking for shared digital literacy practices and healthy tech boundaries. We help families set up parental controls, teach children safe internet practices, and create healthy screen time habits together.
Professionals & Career Shifters
Working professionals and career shifters who want to enhance their digital skills, learn new tools, or become more efficient with technology in their work. From mastering Excel formulas to setting up project management systems, we'll help you work smarter.
Anyone with Tech Questions
From quick fixes to building confidence over time, we're here to help in plain language. Whether you need help troubleshooting a printer, organizing your digital files, or understanding cloud storage, no question is too simple.
We Can Help With
Setting up new devices (smartphones, tablets, computers)
Learning software and applications (Excel, Word, email, browsers, messaging apps, etc.)
Understanding online safety and privacy settings (passwords, two-factor authentication, data protection)
Organizing digital files, photos, and documents (cloud storage, backups, folder structure)
What to Expect
In-Person (🇨🇭 Vaud)
In-person sessions across the canton of Vaud are ideal for hands-on setup, faster troubleshooting, and building healthy tech rituals at home.
Remote (International)
Remote sessions are available worldwide with no travel cost. Sessions conducted in English or French.
Session Flow
We start by understanding your needs and goals. Then we work together step-by-step, explaining everything in plain language. No judgment, just patient guidance.
What You'll Receive
Annotated notes summarizing what we covered, checklists for future reference, and personalized recommendations for building healthy tech habits.
Our Tech Support Services
Coaching
Confidence Session
One hour of patient, judgment-free help with take-home notes—ideal for seniors and beginners building confidence.
Guided Learning Bundle
Three focused sessions to master a specific goal (e.g., Excel, Word, smartphone basics), with guided steps and light homework.
Parent & Home Tech Session
90-minute parent-focused session to understand children's tech interests, set healthy boundaries, and configure home devices together.
Quick Help
Quick Tech Help
45-minute troubleshooting or setup with annotated recap. Perfect for immediate fixes or understanding how apps and services work.
🇨🇭 Friendly Tech Drop-In
30-minute remote or café meet-up for quick fixes or app walkthroughs. Great for simple questions and rapid support.
Home Set-up
🇨🇭 Home Visit Essentials
Hands-on setup for smart home devices, video game consoles, and more, with a tailored checklist and follow-up notes.
🇨🇭 Device Procurement
We source new or second-hand devices to your needs, then handle setup and personalization. Device cost appears on the invoice.
Quick Tech Help
45-minute troubleshooting or setup with annotated recap. Perfect for immediate fixes or understanding how apps and services work.
🇨🇭 Friendly Tech Drop-In
30-minute remote or café meet-up for quick fixes or app walkthroughs. Great for simple questions and rapid support.
🇨🇭 Home Visit Essentials
Hands-on setup for smart home devices, video game consoles, and more, with a tailored checklist and follow-up notes.
🇨🇭 Device Procurement
We source new or second-hand devices to your needs, then handle setup and personalization. Device cost appears on the invoice.
Service Comparison
Travel & Cancellation
| Policy | Details |
|---|---|
| Cancellation (within 24h) | 50% of the session price. |
| Travel | CHF 0.50/km from Vaulion or the last customer; min CHF 5, max CHF 40. We plan routes to minimize your cost. |
Reduced Fares
| Service | Reduced Fare |
|---|---|
| Confidence Session | CHF 35 (+ travel) |
| Guided Learning Bundle | CHF 95 (+ travel) |
| Parent & Home Tech Session | CHF 50 (+ travel) |
| Quick Tech Help | CHF 25 |
| 🇨🇭 Friendly Tech Drop-In | CHF 30 + travel |
| 🇨🇭 Home Visit Essentials | CHF 65 + travel |
| 🇨🇭 Device Procurement | CHF 20/hour + Device cost + travel |
Frequently Asked Questions
Have questions about our tech support services, sessions, booking, or policies? Visit our comprehensive FAQ page for detailed answers.