Catalog Access Questions

When our booking system is ready, you'll be able to browse our catalog, select a tool, and purchase a one-time license. The price varies by tool (CHF 2-25) based on complexity and features.

We accept all major credit cards and debit cards through our secure payment processor. All payments are processed securely and we never store your full payment details.

Subscription tiers (All-Tools Membership and Supporter Tier) include a free trial period. You can explore all tools during the trial without any commitment. No payment method is required to start the trial. If you don't cancel before the trial ends, your subscription will automatically begin.

Yes, you can purchase multiple single tool licenses in a single transaction. Each tool license is independent and grants lifetime access to that specific tool.

We occasionally offer promotional discounts and special offers. Yearly billing saves you 17% compared to monthly billing. Students and educational institutions may be eligible for special pricing—contact us through our support page to inquire.

If a payment fails, we'll notify you via email. You'll have a grace period to update your payment method. During this time, your access remains active. If payment isn't updated within the grace period, your subscription will be paused until payment is successful.

Once you purchase a tool or subscription, you'll receive access instructions via email. You can also access your tools from your account dashboard on bitminded.ch. Each tool is accessible via its subdomain (e.g., converter.bitminded.ch).

Yes, your licenses and subscriptions are tied to your account, not a specific device. You can access your tools from any device by logging into your account. There's no limit on the number of devices you can use.

Licenses are for individual use and tied to your account. Sharing your account credentials violates our terms of service. Each user needs their own license or subscription to access tools.

If you have an All-Tools Membership or Supporter Tier subscription, you automatically get access to all new tools added to the catalog at no additional cost. Single tool license holders only have access to the specific tool they purchased.

Yes, you need to be logged into your BitMinded account to access your purchased tools. This ensures secure access and allows us to verify your subscription status. Your login session remains active across all tool subdomains.

Yes! You can upgrade at any time. We'll credit your single tool purchase toward your membership. Contact us through our support page to discuss upgrade options.

You'll retain access until the end of your billing period. After cancellation, you'll lose access to tools you haven't purchased individually. Single tool licenses remain active forever. We don't offer refunds for unused subscription time, but you can cancel at any time and retain access until the end of your billing period. Single tool licenses are final purchases with lifetime access and are not refundable.

You can cancel your subscription at any time from your account dashboard. Go to your account settings, find your subscription, and click cancel. Your access will continue until the end of your current billing period. You can also contact us through our support page if you need assistance.

Yes, you can downgrade at any time. When you downgrade, you'll retain access until the end of your current billing period. After that, you'll only have access to tools you've purchased individually. Contact us through our support page to discuss downgrade options.

If we increase membership prices, existing subscribers are grandfathered at their current rate. You'll continue paying the price you signed up for as long as your subscription remains active. New pricing will always be communicated prior to implementation, and you'll have the option to continue at your current rate or adjust your subscription.

We don't offer subscription pausing, but you can cancel and resubscribe at any time. When you cancel, you'll retain access until the end of your billing period. You can resubscribe later without losing your account history or purchased single tool licenses.

Yes, you can switch your billing cycle at any time from your account settings. Switching to yearly billing saves you 17% compared to monthly billing. When you switch, the change takes effect at your next billing date.

Single tool licenses are final purchases with lifetime access and are not refundable. Please review the tool description and features before purchasing. If you have questions about a specific tool, contact us through our support page before purchasing.

Licenses are non-transferable and tied to your account. If you need to transfer a license, contact us through our support page and we can discuss options on a case-by-case basis.

If a tool is removed from the catalog, you'll retain access to the tool you purchased. We'll provide advance notice if a tool is being discontinued, and you'll continue to have access to your purchased version. We may offer migration options or credits for affected users.

All-Tools Membership (CHF 5/month) gives you access to all catalog tools, updates, release notes, and free trials. Supporter Tier (CHF 8/month) includes everything in All-Tools plus the ability to vote on and propose new features for any tool, helping shape the future of our catalog.

Yes, you can upgrade or downgrade between All-Tools Membership and Supporter Tier at any time from your account settings. Changes take effect at your next billing date. When upgrading, you'll immediately gain access to Supporter Tier features. When downgrading, you'll retain Supporter Tier benefits until the end of your billing period.

Supporter Tier members can vote on new features and improvements for any tool. Additionally, they can propose their own features to any tool, helping shape the future of our catalog. Your feedback directly influences our development priorities.

If you downgrade from Supporter Tier to All-Tools Membership, you'll retain Supporter Tier benefits (including development influence) until the end of your current billing period. After that, you'll have All-Tools Membership benefits only. You can always upgrade back to Supporter Tier at any time.

All purchases include access to our support system for technical issues, questions about tool usage, and account management. We aim to respond to support requests within 24-48 hours on business days. Supporter Tier members receive priority support response times.

If you're having trouble accessing a tool, first check that you're logged into your account. Verify your subscription status in your account dashboard. If the issue persists, contact us through our support page with details about the problem, and we'll help resolve it quickly.

Most of our tools require an internet connection to function, as they're web-based applications. Some tools may have limited offline functionality depending on their features. Check the individual tool's documentation for specific offline capabilities.